As part of our bid to produce responsibly, we do not hold ready stocks, and only produce to order, to prevent the ever-present problem of excess. Therefore, each order requires 10-12 days, from the day of placing the order, to be delivered. 

As of now, we offer FREE shipping on all orders of over Rs.1000, however on orders of lower value a shipping fee of Rs.50 will be levied.

Since we only produce to order, your product(s) will be shipped 3-7 days from the day of placement of the order and receipt of payment. We are committed to ensuring your order reaches you within the given 10-12 day timeframe from order placement.

We ONLY ship through reputed courier agencies, and once your order has been dispatched, you will receive an E-mail containing your order tracking details.
Using these details you can track the delivery of your order on our website.

We take great care  and pride in the packaging of our orders, so if your order is in bad condition or appears to have been tampered with upon delivery, please refuse to take delivery of the order and return the package to the delivery associate. After which, you should send us an email to containing your Order ID, a description of what was amiss with the order and if possible, a picture of the discrepancy. We will send you a replacement at no additional cost as soon as possible.

If there is a non-delivery due to a mistake on your part (i.e. incorrect information that is necessary for delivery, such as name, address or contact number), you will bear the cost of re-delivery, if any.

Once we have dispatched an order, Anna Sun is not responsible for any delay caused by the courier agency. However, in the case of such unpredicted delays, get in touch with us and we will do our best to get your order to you at the earliest opportunity.

Anna Sun cannot be held liable for any delay or non-delivery of purchased goods caused by fire, war, floods or any other natural calamity.